FREQUENTLY ASKED QUESTIONS
Thank you for considering L&L Events for your next event. Below are the answers to some of the most frequently asked questions from our clients. If you have other questions regarding our services, you can click on CONTACT on our main menu to fill out a request for additional information. We look forward to hearing from you.
What do I need to book my event? To firmly secure your event date with us, and ensure our availability, a signed catering contract and non-refundable $500.00 date deposit are required. This deposit will apply to your final balance owed. Along with the deposit and the signed contract, we do require a signed Credit Card Authorization form on file to guarantee the contract terms. The credit card will only be charged for the following reasons: 1) The event cancels and additional damages are owed. 2) You authorize a payment on the credit card given. 3) No other form of payment is received by payment deadline date.
When do I have to pay for my event? The initial deposit of $500 is due when the contract is signed. All remaining charges for your event are due no less than 10 business days prior to your event. If the final balance is not received at that time, the credit card on file will be charged. The event will not be produced without final payment received.
How can I pay for my event? We currently accept all major credit cards (fees may apply). We also accept cash and checks. All checks must be received no less than 10 business days prior to the payment due date to ensure funds are available. If, for any reason, a credit card or check payment is returned for insufficient funds, there will be a $50 returned item fee charged.
Can I customize my package? All packages can be customized. Just ask!
Can I use an outside caterer in the Grand Ballroom? All onsite catering for The Tampa Scottish Rite Masonic Center is provided by L&L Events or, for cultural specific events, an exclusive outside caterer may be considered. Please contact us with any specific needs or questions and check out our Outside Catering Policy.
Can I arrange a menu tasting? We offer complimentary menu tastings for up to four people per event after a contract has been signed confirming our catering services. While we do not offer complimentary tastings before a contract is signed, you may still arrange one for a small fee if you prefer to do so before making the commitment. If you sign a contract at the tasting, the fee will be waived. Should you wait to sign the contract, the tasting fee can be applied toward your deposit if your contract is signed within 2 weeks of your tasting date.
What is a Service Charge? The Service Charge is a fee that is added to act as an operating cost for things such as liability insurance, necessary permits, administrative expenses, advertising, truck maintenance, fuel, use of our equipment, kitchen essentials, buffet décor, energy costs and other various sundries. Please note that the service charge is taxable based on Florida State Regulation and is not a gratuity for the personnel.
Is there a minimum number of guests required for catering services? We offer our catering services for groups of 20 or more for corporate events and 50 or more for weddings/special events. If you have less than the minimum number of guests, there may be an additional fee added. Please contact us to discuss your specific needs.
Can you provide for vegetarian or other specialty diet needs? We can offer a wide variety of vegetarian, vegan and other special needs menu items. When you come in to plan your event, we will discuss your dietary needs and suggest a menu that will be suitable for you and your guests. Please tell us if we need to consider food allergies.
How far in advance should I secure my date? Full-service event dates are booked on a first come, first served basis. We are unable to place a temporary hold on any dates. Weekend event dates are in high demand and book extremely quickly. Wedding receptions typically book 4-12 months in advance. Corporate events usually have a shorter lead time. If we’re available, we can provide corporate lunches with a 48 hour notice. We suggest reserving your date as soon as it is confirmed.
Is gratuity included in the bill? Gratuities are not itemized in the bill (unless directed to do so by the client), nor are they required. They are, however, graciously accepted by our staff for a job well done.
My wedding or banquet package comes with buffet style service. Does that mean it is all you can eat? No. Buffet style service and an all you can eat buffet are very different. Although your wedding or banquet meal is served buffet style, there is still a fixed quantity of food prepared, based on the number of guests communicated in your final guest count. After all guests have been initially served once, we do not guarantee that guests will be able to enjoy a second serving from the buffet.
Can I keep any left over food at the end of my event? No. Unlike a restaurant, catered food is often prepared well in advance of being served to guests, while still maintaining the quality and integrity of the food. Due to Health Department codes and insurance regulations, any and all leftover food items shall remain the property of L&L Events.